PRIVACY POLICY

Melway Bin Hire & Demolitions Pty Ltd
Effective Date: 08/05/2025

Melway Bin Hire & Demolitions Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at:
🔗 https://www.oaic.gov.au/

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

Names
Addresses (including demolition service addresses)
Email addresses
Phone numbers

This Personal Information is obtained in many ways including:
via our website (https://www.melwaydemolition.com.au), telephone, email, cookies, and third-party tools.

We don’t guarantee the policies or practices of authorised third parties or external website links.

We collect your Personal Information for the primary purpose of:

Providing our bin hire and demolition services
Supplying quotes
Communicating with clients
Meeting legal and regulatory obligations
Marketing our services

We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

Where appropriate, we will explain why we are collecting the information and how we plan to use it at the time of collection.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's:

Racial or ethnic origin
Political opinions
Membership of a political association
Religious or philosophical beliefs
Membership of a trade union or professional body
Criminal record
Health information

We do not collect sensitive information. If ever collected, sensitive information will be used only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent
Where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties (e.g., referral services, marketing platforms, analytics providers). In such cases, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances including:

To third parties, where you consent to the use or disclosure
Where required or authorised by law
To service providers assisting in operations (e.g., IT support, Google Analytics, marketing tools)

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from:

Misuse
Loss
Unauthorised access
Modification
Disclosure

When your Personal Information is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be stored in client files which will be retained by us for at least 7 years, in accordance with legal and business requirements.

Access to Your Personal Information

You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. If you wish to do so, please contact us in writing.

Melway Bin Hire & Demolitions Pty Ltd will not charge a fee for your access request, but may charge a reasonable administrative fee for providing a copy of your Personal Information.

To protect your privacy, we may require identification before releasing any requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is accurate, complete, and up-to-date. We will take reasonable steps to ensure this. If you find that the information we hold is inaccurate or outdated, please notify us as soon as possible so we can correct our records.

Policy Updates

This Policy may change from time to time and will always be available on our website.

If you have any queries or complaints about our Privacy Policy, please contact us at:

Melway Bin Hire & Demolitions Pty Ltd
📍 48 Rushwood Drive, Craigieburn VIC 3064, Australia
📧 bin@melwaybinhire.com.au
📞 (03) 9354 6996